What to do if you have a problem or have a complaint?


If you have a problem or a complaint, please speak to us

We want you to have a positive, successful and enjoyable learning experience and welcome suggestions about how we can make LTC better. We want every student to have high expectations about what they will achieve during their stay at LTC and we aim to meet them completely.

If you have a problem, let us know. Talk to us any time . Also, you can use the suggestion boxes round the school and tell us in feedback or during tutorials.
We will always:

1. Listen carefully and seriously. (We can do this in private if you wish)
2. Direct you to the person most able to solve this problem.
3. Explain clearly what we are able to do to resolve this problem. We may give you written information as well.
4. Continue to talk until the problem is solved to your satisfaction
5. Give you all the names and contact details of senior staff in case you want to take things further.


Problem or ComplaintWho to speak toEmail
Classes, learning or teachingAlisdair
Homestay accommodationNicole
Residential accommodation in EastbourneMaria
Enrolments & renewalsSylvia
Transfer to and from the airportRadek
Social Activities (adults)Radek
Social Activities (closed groups)Radek
Social Activities (Summer School)Maria
Fees & MoneyMartin
Adult students’ personal problemsMelanie
The welfare of students aged under 18Maria Bayne or (on adult courses) Radek Kwietniewski
The School BuildingSylvia
The Principal Paul


If you are still not happy, please contact the HR Director, Wendy Teraoka at LTC Eastbourne

LTC Eastbourne is a member of EnglishUK. If you are still not satisfied after speaking with Wendy, you can contact:

Ombudsman, EnglishUK

219 St. John Street, London EC1V 4LY

Tel: +44 (0)20 7608 7960




LTC must accept the English UK Ombudsman’s decision regarding any complaint.