What to do if you have a problem or have a complaint?
If you have a problem or a complaint, please speak to us
We want you to have a positive, successful and enjoyable learning experience and welcome suggestions about how we can make LTC better. We want every student to have high expectations about what they will achieve during their stay at LTC and we aim to meet them completely.
If you have a problem, let us know. Talk to us any time . Also, you can use the suggestion boxes round the school and tell us in feedback or during tutorials.
We will always:
1. Listen carefully and seriously. (We can do this in private if you wish)
2. Direct you to the person most able to solve this problem.
3. Explain clearly what we are able to do to resolve this problem. We may give you written information as well.
4. Continue to talk until the problem is solved to your satisfaction
5. Give you all the names and contact details of senior staff in case you want to take things further.
|Problem or Complaint||Who to speak to|
|Classes, learning or teaching||Alisdair Goldsworthyemail@example.com|
|Homestay accommodation||Nicole Ereginfirstname.lastname@example.org|
|Residential accommodation in Eastbourne||Maria Bayneemail@example.com|
|Enrolments & renewals||Sylvia Murphyfirstname.lastname@example.org|
|Transfer to and from the airport||Radek Kwietniewskiemail@example.com|
|Social Activities (adults)||Radek Kwietniewskifirstname.lastname@example.org|
|Social Activities (closed groups)||Radek Kwietniewskiemail@example.com|
|Social Activities (Summer School)||Maria Baynefirstname.lastname@example.org|
|Fees & Money||Martin Kentemail@example.com|
|Adult students’ personal problems||Melanie Whittlefirstname.lastname@example.org|
|The welfare of students aged under 18||Maria Bayne or (on adult courses) Radek Kwietniewskiemail@example.com
|The School Building||Sylvia Murphyfirstname.lastname@example.org|
|The Principal||Paul Clarkemail@example.com|
If you are still not happy, please contact the HR Director, Wendy Teraoka firstname.lastname@example.org at LTC Eastbourne
LTC Eastbourne is a member of EnglishUK. If you are still not satisfied after speaking with Wendy, you can contact:
219 St. John Street, London EC1V 4LY
Tel: +44 (0)20 7608 7960
LTC must accept the English UK Ombudsman’s decision regarding any complaint.