Complaints

What to do if you have a problem or have a complaint?

 

If you have a problem or a complaint, please speak to us

We want you to have a positive, successful and enjoyable learning experience and welcome suggestions about how we can make LTC better. We want every student to have high expectations about what they will achieve during their stay at LTC and we aim to meet them completely.

If you have a problem, please talk to us. We are available to speak with you at any time. If you would prefer to write feedback, there is a suggestion box located next to the noticeboards and vending machine.

We will always:

1. Listen carefully and seriously. (We can speak with you in private if you wish).
2. Direct you to the person most able to solve your problem.
3. Explain clearly what we are able to do to resolve your problem. We may give you written information for you to keep as well.
4. Continue to talk until you are satisfied that the problem has been resolved.
5. Give you all the names and contact details of senior staff in case you want to take things further.

 

Problem or ComplaintWho to speak toEmail
Classes, learning or teachingAlisdair Goldsworthyalisdair@ltc-eastbourne.com
Homestay accommodationNicole Ereginnicole@ltc-eastbourne.com
Residential accommodation in EastbourneMaria Baynemaria@ltc-eastbourne.com
Enrolments & renewalsSylvia Murphysylvia@ltc-eastbourne.com
Transfer to and from the airportRadek Kwietniewskiradek@ltc-eastbourne.com
Social Activities (adults)Radek Kwietniewskiradek@ltc-eastbourne.com
Social Activities (closed groups)Radek Kwietniewskiradek@ltc-eastbourne.com
Social Activities (Summer School)Maria Baynemaria@ltc-eastbourne.com
Fees & MoneyMartin Kentmartin@ltc-eastbourne.com
Student Counselor Joanna Markowiczjoanna@ltc-eastbourne.com
The welfare of students aged under 18Maria Bayne or (on adult courses) Radek Kwietniewski maria@ltc-eastbourne.com
radek@ltc-eastbourne.com
The School BuildingSylvia Murphysylvia@ltc-eastbourne.com
The Principal Paul Clarkpaul@ltc-english.com

 

If you are still not happy, please contact the HR Director, Wendy Teraoka wendy@ltc-english.com at LTC Eastbourne

LTC Eastbourne is a member of EnglishUK. If you are still not satisfied after speaking with Wendy, you can contact:

Ombudsman, EnglishUK

219 St. John Street, London EC1V 4LY

Tel: +44 (0)20 7608 7960

Email: enquiries@englishuk.com

Web: www.englishuk.com/en/students/complaints

 

LTC must accept the English UK Ombudsman’s decision regarding any complaint.