What to do if you have a problem or have a complaint?
If you have a problem or a complaint, please speak to us
We want you to have a positive, successful and enjoyable learning experience and welcome suggestions about how we can make LTC better. We want every student to have high expectations about what they will achieve during their stay at LTC and we aim to meet them completely.
If you have a problem, let us know. Talk to us any time . Also, you can use the suggestion boxes round the school and tell us in feedback or during tutorials.
We will always:
1. Listen carefully and seriously. (We can do this in private if you wish)
2. Direct you to the person most able to solve this problem.
3. Explain clearly what we are able to do to resolve this problem. We may give you written information as well.
4. Continue to talk until the problem is solved to your satisfaction
5. Give you all the names and contact details of senior staff in case you want to take things further.
|Problem or Complaint||Who to speak to|
|Classes, learning or teaching||Alisdair Goldsworthyfirstname.lastname@example.org|
|Homestay accommodation||Nicole Ereginemail@example.com|
|Residential accommodation in Eastbourne||Maria Baynefirstname.lastname@example.org|
|Enrolments & renewals||Sylvia Murphyemail@example.com|
|Transfer to and from the airport||Radek Kwietniewskifirstname.lastname@example.org|
|Social Activities (adults)||Radek Kwietniewskiemail@example.com|
|Social Activities (closed groups)||Radek Kwietniewskifirstname.lastname@example.org|
|Social Activities (Summer School)||Maria Bayneemail@example.com|
|Fees & Money||Martin Kentfirstname.lastname@example.org|
|Adult students’ personal problems||Melanie Whittleemail@example.com|
|The welfare of students aged under 18||Maria Bayne or (on adult courses) Radek Kwietniewskifirstname.lastname@example.org
|The School Building||Sylvia Murphyemail@example.com|
|The Principal||Paul Clarkfirstname.lastname@example.org|
If you are still not happy, please contact the HR Director, Wendy Teraoka email@example.com at LTC Eastbourne
LTC Eastbourne is a member of EnglishUK. If you are still not satisfied after speaking with Wendy, you can contact:
219 St. John Street, London EC1V 4LY
Tel: +44 (0)20 7608 7960
LTC must accept the English UK Ombudsman’s decision regarding any complaint.